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GearBest Reviews

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Overall Rating

5.0
9 Reviews
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About GearBest

Gearbest.com offers a variety of products and services. The products range from Cross-Country Skiing, Alpine Snowboards, Cycling, Running Apparel, and more. The services include Bike Fits Maintenance & Repair, Race Ski Selection, Team & Bulk Service, Wax & Base Prep Stone Grinds, Gait Analysis, Injury Consultation, Foot Scans, and Waxing/Tuning Binding Install Boot Fit. They also offer a Ready To Ski Wax Service which involves complete saturation of the ski in the hotbox with a yellow layer of wax. After the hotbox treatment, the ski is scraped and brushed and the 'wax of the day' is applied and scraped and brushed. This is the best way to have skis ready to ski when you walk out of their door. Gear West is your one stop shop for all your service needs to Enjoy Outside. Their service experts take the time to get to know the products they sell and service inside and out, so when it comes to knowledge their service team is second to none.

GearBest Pros & Cons

Pros of Gearbest.com:

  • Wide Product Range: Offers a vast selection of products, especially electronics and gadgets.
  • Competitive Prices: Known for its affordable prices, particularly for bulk purchases.
  • Quality Control Standards: Every item undergoes a 5-step validation process, including checking the product's validity, inspecting and testing the product's quality, testing performance, spot-checking before shipping, and tracking customer reviews.
  • Direct Manufacturer Collaboration: Works directly with manufacturers to reduce prices for consumers.
  • Express Shipping Available: Offers express shipping options for faster delivery.
  • 24/7 Customer Support: Provides round-the-clock customer support to assist with any issues or inquiries.
  • 45-Day Money-Back Guarantee: Offers a 45-day money-back guarantee for most items.

Cons of Gearbest.com:

  • Customer Service Issues: Many consumers report difficulty in getting a response from the customer service department, with some alleging that customer service representatives are unhelpful or misleading.
  • Shipping Delays: Delivery times can be slow, often taking 2-3 weeks, which is slower than expected by some customers.
  • Defective or Missing Items: Some consumers have received defective items or not received their orders at all, with tracking numbers provided by Gearbest not being valid.
  • Pattern of Complaints: BBB files indicate a pattern of complaints concerning customer service, shipping, and billing practices.
  • Negative Customer Reviews: Many reviews highlight poor customer service, shipping issues, and difficulties in getting refunds or replacements.

Conclusion: While Gearbest offers competitive prices and a wide product range, its customer service and shipping practices have been consistently criticized. The platform's reliability and trustworthiness are questionable based on the numerous complaints and negative reviews.

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GearBest Customer Reviews (9)

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Kelli Aslakhanov
Kelli Aslakhanov
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Feb 15, 2023
Monika Metzger
Monika Metzger
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Feb 14, 2023
Leah Ingram
Leah Ingram
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Feb 14, 2023
Erik Koch
Erik Koch
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Feb 11, 2023
Zekö Mester
Zekö Mester
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Feb 11, 2023
Thiemo Huting
Thiemo Huting
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Feb 10, 2023
Danielle Storey
Danielle Storey
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Feb 9, 2023
Charline Dufresne
Charline Dufresne
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Feb 8, 2023
Mia Page
Mia Page
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Feb 8, 2023

GearBest Customer’s Q&A

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GearBest Features and Benefits

Here are some key features and benefits of shopping on GearBest:

  • Wide product range: GearBest offers a vast selection of products, especially electronics and gadgets.
  • Competitive prices: GearBest is known for its affordable prices, particularly for bulk purchases.
  • Quality control standards: Every item on GearBest's website has to pass a 5-step validation process which includes checking the product's validity, inspecting and testing the product's quality, testing how well the product can perform, spot-checking the product right before it is shipped to customers, and tracking all customer reviews to improve their service.
  • Direct manufacturer collaboration: GearBest works directly with manufacturers, which helps to reduce prices for consumers.
  • Express shipping available: GearBest offers express shipping options for faster delivery.
  • 24/7 customer support: GearBest provides round-the-clock customer support to assist with any issues or inquiries.
  • GearBest App: The GearBest app can expedite your online shopping needs and provide access to GearBest coupon codes.

These features make GearBest a comprehensive online shopping platform for gadgets, electronics, and a wide array of other products. Please note that experiences can vary, and it's always a good idea to read reviews and do some research before making a purchase.

GearBest Pricing

Gearbest.com offers a variety of products at different price points. Here are some examples of prices for specific items:

  • Global Version POCO X6 Pro 5G Smartphone: $356.18 - $428.05
  • Tuya WiFi RF IR Remote Control: $8.96
  • Global Version Xiaomi 13T Pro 5G: $779.61
  • Fitbit Versa 2 Health and Fitness Smartwatch: $95.56 - $105.62
  • 2024 Original Apple iPhone 15 Pro MAX: $934.78 - $984.78
  • Global Version HONOR X8b 4G Smartphone: $332.61 - $332.89
  • Samsung Galaxy A54 8GB+128GB/256GB 5G Smartphone: $138.31 - $200.43

For the most up-to-date pricing, you can visit Gearbest.com directly or use a price tracker script like the one described in .

About gearbest.com Payment Method?

Gearbest.com, an online shopping marketplace, primarily uses PayPal to process secure payments. Through PayPal, Gearbest.com accepts various cards including MasterCard, VISA, American Express, Discover, and bank transfer (debit card). It also accepts cards like Mastercard Debit, Maestro, Visa Debit, and Visa Electron. Additionally, Gearbest.com accepts American Express, Discover Network, Diners Club International, JCB, and CB. Please note that the availability of these payment methods may vary based on the user's location and the specific policies of Gearbest.com.

GearBest FAQs

FAQ

GearBest Alternatives

Here are the top 10 alternatives to GearBest:

  1. Amazon: A popular online shopping website with a massive selection of products.
  2. eBay: An auction website where you can buy and sell a wide range of items.
  3. Aliexpress: Known for its best deals and discounts on electronics, gadgets, and many other products.
  4. Temu: An online marketplace of mostly Chinese vendors targeting North American consumers.
  5. Wish: An e-commerce platform that lets users shop millions of products at deep discounts on their mobile phones.
  6. Bang Good: An online shopping website that sells millions of products at reasonable rates.
  7. YesStyle: Offers a wide range of beauty, fashion and lifestyle products from Asia.
  8. LightInTheBox: A global online retail company that delivers products directly to consumers around the world.
  9. Made-In-China: A leading comprehensive third-party B2B e-commerce platform in China.
  10. DX.com: Specializes in consumer electronics, gadgets and men's fashion.

These alternatives offer a variety of products, including electronics, apparel, home appliances, and more. They cater to customers all over the world and have excellent records for product quality and customer service. Each has its own unique features and benefits, so it's worth checking out each one to see which best suits your needs.

FAQ

What are the top products on Gearbest?

Gearbest is a popular online shopping platform that offers a wide range of products. Some of the top categories include electronics, home care products, lighting fixtures, appliances, clothes, personal care items, laptops, fitness equipment, and toys. They carry products from well-known brands like Xiaomi, Lenovo, and Huawei. Some of the best-selling items include the CURREN 8225 Casual Men Quartz Watch and the Original Xiaomi Piston In Ear Earphones Fresh Version. Please note that the availability and popularity of products may vary over time. For the most accurate information, it's recommended to check the Gearbest website directly.

FAQ

About gearbest.com Prices and Cost?

Gearbest is an online shopping platform that houses items from over 5,000 brands and delivers all over the world. The platform offers a wide range of products including electronics, home care products, lighting fixtures, appliances, clothes, personal care items, laptops, fitness equipment, and toys. They carry products from brands like Xiaomi, Lenovo, and Huawei.

Gearbest can offer such affordable prices because they work directly with their products’ manufacturers. This cuts the costs of distributing the products to retailers so that customers should end up paying less. Gearbest calculates shipping fees on a per-item base at checkout. They have warehouses across the globe so they project that most items should be out for delivery within 1 to 2 business days.

Furthermore, Gearbest offers a 45-day money-back guarantee, a point system to benefit regular customers, and free worldwide shipping. It also offers a price match service almost assuring that customers will be able to find the product they’re looking for at a cheaper price on Gearbest.

FAQ

How do I return an item to Gearbest?

To return an item to Gearbest, follow these steps:

  1. Contact Gearbest's support within 7 days of the order being received if the item arrives damaged or is not working.
  2. After contacting support, return the product to the address provided by the support team.
  3. Gearbest can send a new item free of charge (they will reimburse the return shipping cost), or you can choose to receive a full refund.
  4. For most items, in the unlikely situation that the product is faulty, you can send it back for a refund or item exchange within 45 days of receiving it.
  5. Return shipping reimbursement is not available for this.

Please note that product returns must be via one of Gearbest’s approved shipping methods. If for whatever reason you do not want your item within 30 days of receiving it, you may also contact Gearbest for a return and refund.

FAQ

About gearbest.com Popular Products and Services?

Gearbest.com offers a wide range of products and services. The popular products include Accessories, Adult Helmets, Alpine Bindings, Alpine Boots, Bags & Backpacks, Baselayer Bottoms, Baselayer Tops, Bike & Tri, Bike Bags & Phone Cases, Bike Shorts, Bike Socks, Bike Tools, Brushes & Scrapers, Buffs, Car Racks, Cycling Accessories, Cycling Bottoms, Cycling Tops, E-Bikes, Electronics, Eyewear, Fat Bike Tires, Fluor Free Glide Wax, Fluorocarbon Kick Wax, Gloves & Mittens, Gravel Bikes, Hard Kick Wax, Hats, Helmets, Hybrid Bikes, Hydration Packs, Indoor Trainers, Insoles, Footbeds & Injury Prevention, Jackets & Vests, Mountain Bikes, Nordic Ski Pants & Tights, Poles, Road Bikes, Saddles, Shorts, Skateboards & Longboards, Ski Packages, Ski Wax, Skis, Snowboard Accessories, Snowboard Bindings, Snowboard Boots, Snowboards, Snowshoes, Socks, Stone Grinds, Sunglasses, Sweaters & Midlayers, Swim Goggles, Tires, Tools & Benches, Tops, Touring Boots, Trail & Winter, Triathlon Bikes, Wheels, Winter Socks, Women's Clothing, and Women's Shoes. The services include Bike Fits, Maintenance & Repair, Race Ski Selection, Team & Bulk Service, Wax & Base Prep, Stone Grinds, Gait Analysis, Injury Consultation, Foot Scans, Waxing/Tuning, Binding Install, Boot Fit, Bike service, Alpine service, Nordic service, and Run and Gait Services.

FAQ

What are the top-rated products on Gearbest?

Gearbest is a popular online shopping platform that offers a wide range of products from over 5,000 brands. Some of the best-selling items on Gearbest include electronics, home care products, lighting fixtures, appliances, clothes, personal care items, laptops, fitness equipment, and toys. They carry products from well-known brands like Xiaomi, Lenovo, and Huawei. Some of the top-rated products include the Gearbest CURREN 8225 Casual Men Quartz Watch – Brown, which has a rating of 4.8/5 stars based on 811 reviews, and the Gearbest Original Xiaomi Piston In Ear Earphones Fresh Version – Black, which has a rating of 4.85/5 stars from over 13.5k reviews. Gearbest has a rating of 4.43 stars from 10,765 reviews, indicating that most customers are generally satisfied with their purchases.

FAQ

gearbest.com Return Policy?

Gearbest.com has a Return Policy that allows customers to return any item that they received damaged within 7 days. The company will either provide a brand new version of that same item or a full refund. Alternatively, customers have 45 days to send back any unused and/or unopened item to Gearbest to receive store credit.

Regarding the Shipping Policy, Gearbest can deliver electronic products all over the world. They calculate shipping fees on a per-item base at checkout. There are times that a certain item won’t be in stock, but they have warehouses across the globe so they project that most items should be out for delivery within 1 to 2 business days.

FAQ

How do I contact Gearbest customer service?

To get in touch with Gearbest customer service, there are several options available. One can send an email directly to [email protected] for 24/7 customer service. Additionally, there is a 24-hour phone service available. For immediate assistance, one can use the live chat feature on the Gearbest website or reach out through Facebook Messenger. Please note that the phone number and the exact process to access the live chat feature were not found in the search results. Therefore, it's recommended to visit the Gearbest website for the most accurate and up-to-date information.

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